Refund policy

Returns and Refunds

This Refund Policy applies to purchases made through The Cutting Edge Hair Design. By booking a service or buying a product from us, you agree to the terms below.

Salon Services

Your satisfaction matters to us. Services performed in the salon are generally non-refundable. If you are not fully happy with a service, please contact us within 7 days of your appointment and we will do our best to make it right with a complimentary adjustment.

Deposits and Cancellations

A $100 non-refundable deposit is required at the time of booking for all straightening treatments. This deposit will be applied toward your service.

For all services, cancellations made with less than 24 hours notice and no-show appointments will incur a 50% cancellation fee. A valid card is required to book.

Retail Products

Unopened and unused retail products may be returned within 14 days of purchase with proof of purchase for a refund or exchange. For health and hygiene reasons, opened hair care or styling products cannot be returned unless they are defective. Defective products will be repaired, exchanged, or refunded.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

How to Request a Refund

To start a return or request a refund, contact us at cuttingedgehair@optonline.net or (631) 864-4300. You may also visit us at 6065 Jericho Turnpike, Commack, NY 11725. Approved refunds are issued to the original payment method and may take 5 to 10 business days to appear.